Terms and Condition and Privacy Policy for AIB PLC “aibl i-banking”

 

Last Updated: 27^th March, 2024

 

Please read and accept the Terms & Conditions and Privacy Policy if you desire to continue using “aibl i-banking” app of Al-Arafah Islami Bank PLC. The following will apply when you use this service:

• To use Internet Banking, you grant AIB PLC “aibl i-banking” the right to register your device
• To utilize the “Binimoy” service, you grant to use your device’s actual location.
• To avail EKYC (rapid account) service, you grant the permission to capture image or upload media, access your name, address, phone number, email address (or other contact list information), gender, age, National Identification (NID) number, and other non-financial and financial details.
• To operate Internet Banking and rapid account services, you provide your contact list information such as phone number, email etc.
• Overall, you grant us the permission to save all of your information in our database server.
• To use Internet Banking and rapid account services of this, you agree to all Terms & Conditions (https://www.aibl.com.bd/i-banking/terms-conditions) and Privacy Policy related to “aibl i-banking” as stated hereunder.

PRIVACY POLICY COMMITMENT

This privacy policy explains how we will use and manage your personal data, including any data acquired from you as a user of this APP “aibl i-banking”. In this Privacy Policy, “personal data” refers to any identifiable information about you. We strongly believe that the privacy of our customers’ information is vital for building public trust and confidence in our products and services, so it is our commitment to respect, maintain, protect, and safeguard our Al-Arafah Islami Bank PLC customers’ information at all times.WHAT PERMISSIONS WE USE AND WHY?

aibl i-banking app requires Internet, Contact list, Location, Call, SMS, Email, Camera and Image/Media permission.

• Internet Permission: Internet access is required for our app to communicate with AIB PLC server through internet
• Location Permission: Location is used to monitor the location from which transactions take place which is necessary for ‟Binimoy”.
• Device registration: Device registration permission to keep track of your device so that we can protect you from frauds
• Contact List permission: Device’s phone book permission in order to provide a user-friendly mobile top-up interface where the user can choose the appropriate contact number from a contact list rather than having to manually input
• Call authorization: Call authorization to quickly connect the user to our customer support team, available around-the-clock, year-round.
• SMS permission: SMS permission to populate the security code in the field during registration, forgot PIN, rapid account verification, i-banking transaction confirmation etc.
• Email Permission: Email Permission to verify client’s correct email address
• Camera permission: Camera permission to scan QR to pay at various merchant shops throughout the country, to capture image of customer NID, Selfi and signature during rapid account registration
• Media permission: Media permission to upload photo of customer NID, signature, nominee NID, photo during rapid account registration

WHAT PERSONAL INFORMATION DO WE COLLECT FROM “aibl i-banking” USERS?

The sorts of information we collect differ based on how you use and access our services and products. We collect the following types of personal information when you use our mobile banking app:

• The data and information we usually obtain about you include your name, address, phone number, email address (or other contact list information), gender, age, National Identification (NID) number, and other non-financial and financial details.
• Information about your device and internet connection, such as your device name, device type, operating system, browser type, and IP address.
• Information about your usage of our mobile banking app, such as the pages you visit, the features you use, and the transactions you make.
• Please be advised that any information you enter, including your phone number and email address, may be used to identify you personally.
• When you use this app, cookies may be used to improve your user experience and remember your preferences.
• Alternatively, non-personally identifiable or anonymous codes may be used for general visitor and usage trend monitoring.
• All customer data entered into the app upon registration is kept on the Al-Arafah Islami Bank PLC server to individually identify each user. We reserve the right to ask you for more relevant information at any time so that we can assist you better.

You can always enable or deny access to this information by going to your device’s settings.

CONTACT LIST INFORMATION

INFORMATION WE COLLECT

When you use the app, we may collect personal information from you, including your name, phone number, email address, and payment information. This information is collected in order to provide you with top-up services for your GP, Robi, Airtel, Teletalk, or Banglalink accounts. We may also collect non-personal information such as device information, app usage data, and location information.

WHAT DO WE DO WITH USER’S PHONE NUMBER?

• We use user’s mobile number to uniquely identify each user as a customer.
• We do not divulge the user’s mobile number to any unapproved parties or other third parties; instead, we securely store it.
• The information we collect is used for the purpose of providing you with top-up services for your GP, Robi, Teletalk, or Banglalink account.
• To help you get more out of this service, we might use your Personal Information to get in touch with you about new features, newsletters, marketing, or promotional materials. We may use non-personal information for statistical purposes, to improve our app, and to provide better services to our users.

IMAGE INFORMATION

CAPTURE OR UPLOAD IMAGE INFORMATION FOR CREATING EKYC

This Privacy Policy describes how we collect, use, and protect the image information you provide us with for the purpose of creating Electronic Know Your Customer (EKYC) verification. We take the privacy of your personal information seriously and are committed to protecting it.

 

INFORMATION WE COLLECT AND WHY

• To automatically verify the client’s identity with the NID server, we need your permission to take pictures of the front and back pages of your NID during the rapid account registration process.
• We also need camera permission to capture your Selfi to verify it with your NID image
• Camera permission is also required to obtain your signature which will be used in future as your bank account authorization
• You can also upload a picture of your signature and NID. Permission to upload media is needed for it.
• Also, media permission to upload photo of nominee’s NID and photo is required

USE OF LOCATION DATA

Certain features, including Binimoy, use information about your physical location sent from your device

• In order for us and Google to provide the necessary functionality in compliance with these and Google’s Terms and Conditions and Privacy Policies, you grant us, our partners and licensees, and Google permission to access, monitor, transmit, collect, maintain, disclose, process, and use your location data. You will be asked to consent to the use of location services when you use the Binimoy servicefor the first time.
• By disabling location services on your device, you can revoke this consent at any moment. Some of the features might be unavailable without this permission
• There are different Google terms and conditions that apply to using the Google Maps APIs. You can find them at: http://maps.google.com/help/terms_maps.html and Google privacy policy available at:google.com/privacy

 

WHEN DO WE COLLECT INFORMATION?
We obtain information from you when you register on “aibl i-banking” app. We may request to provide certain personal details when you’re using our app so we can get in touch with you or identify you.

HOW DO WE USE YOUR INFORMATION?
We utilize this data to uniquely identify the customer’s device and ensure that no other device is using the same account at the same time. The information we receive from you will be used to respond to the requests you make regarding our products and services as well as other regular company operations.

 

EMPLOYEES’ ACCESS TO THE INFORMATION
We reaffirm our commitment to upholding, protecting, and safeguarding the privacy of your information by making sure that only authorized staff members who are properly trained and equipped to handle your information may access the information you have shared, disclosed, exchanged, or otherwise provided to us. All of our authorized personnel are expected to abide by the following commitments, particularly the one about protecting the privacy of your information at all times. The appropriate disciplinary action will be taken against any of our authorized workers who violate this privacy policy or its general conditions.

 

DO WE USE ‘COOKIES’?
We do not use cookies for tracking purposes.

THIRD-PARTY DISCLOSURE
We don’t exchange, trade, or otherwise give your personally identifiable information to unaffiliated third parties. We take the right precautions to protect your information.

SECURITY MEASURES EMPLOYED TO SAFEGUARD THE PRIVACY OF THE INFORMATION
We will always protect the privacy of your information by implementing appropriate and strict security controls, procedures, and protocols; this will even after any commercial connection between you and us has ended. Please be aware that although we will make every attempt to protect the privacy of any information, no data transmission over the Internet or through other electronic means can be guaranteed to be completely safe. We are unable to guarantee the complete security of your personal information, even though we undertake every effort to safeguard it using commercially reasonable methods. Furthermore, if the aforementioned Information is lost, stolen, altered, copied, misused, or subjected to any other violation, we will not be held accountable or liable for any losses or damages you may incur.

CUSTOMER’S CHOICES IN RESPECT OF THE PROVISION OF THE INFORMATION
While you are under no legal or contractual obligation to give us any of your information, you may be prevented from accessing or fully using our products and services if you choose not to do so (for whatever reason, including your disapproval of the measures we take to protect the privacy of your information). Neither of these actions shall hold us accountable or liable for anything.

 

ACCURACY OF THE INFORMATION

Please be aware that among other reasons, our ability to offer you with our products and services depends on the accuracy of the information you have given us. As a result, a term and condition governing the provision of our products and services is that you agree to maintain the accuracy, completeness, and currency of all information that you provide, share, exchange, or otherwise provide to us. You shall update the information and notify the Bank of any changes in writing or by any other method the Bank deems appropriate.

CHILDREN’S PRIVACY POLICY
Our services are not intended for individuals under the age of 13. We do not intentionally gather personally identifiable information from children under the age of 13. Should we become aware that a child under 13 has provided us with personal information, we promptly remove this data from our servers. If you are a parent or guardian and you are aware that your child has shared personal information with us, please contact us immediately so that we can take appropriate action. Thank you for your cooperation in ensuring the privacy and security of all users, including minors.

PRIVACY POLICY AMMENDMENT
We may amend this Privacy Policy at any time by posting the amended terms on this site. All amended terms automatically take effect instantly after they are initially posted on the site. Thus, you are suggested to review this page periodically for any changes. We will notify you of any changes by posting a notice of the change (or an amended Policy) on this page. These changes are effective immediately after they are posted on this page. Your maintaining access or use of it indicates your agreement to the changes.

TERMS AND CONDITIONS FOR INTERNET BANKING SERVICE
In consideration of your (hereinafter referred to as the “Customer”) acceptance of the terms and conditions for the alternative distribution channels of Al-Arafah Islami Bank Limited (the “Bank”), i.e., Internet Banking Service/ App named as ‘aibl i-banking’, the Bank agrees to provide the Services subject to their respective terms and conditions along with the common terms and conditions hereunder.

Terms and Conditions
All the terms and conditions of the Services and the Common Terms and Conditions are legally binding, so please read them carefully. Customer’s signature at the end of the terms and conditions of the Account opening form implies that he/she has read, understood and accepted the terms and conditions of AIBL Internet Banking Services listed below.

Definitions

• AIBL or Bank refers to Al-Arafah Islami Bank Limited.
• Account refers to any types of Current and Savings Account.
• Customer refers to Individuals/ Entity maintaining a CASA with AIBL.
• Two Factor Security Token (2FA Token) is a software/hardware/SMS token to generate One Time   Password for using Fund Transfer transactions.
• BEFTN refers to Bangladesh Electronic Fund Transfer Network as per the rules of Bangladesh Bank and the amendments thereto, made from time to time.
• RTGS refers to Real Time Gross Settlement as per the rules of Bangladesh Bank and the amendments thereto, made from time to time.
• NPSB refers to National Payment Switch Bangladesh as per the rules of Bangladesh Bank and the amendments thereto, made from time to time.
• Biller refers to a utility service provider to the Customer.

Account Requirements
To be eligible to use Internet Banking service, customer must maintain at least one Current or Savings Account with the Bank. However, Internet Banking will allow the customer to access more than one account. The Bank reserves the right to deny access or to limit access or transactions or to revoke access to Internet Banking service without advance notice to you at its sole discretion.

Customer ID, Password and Security

• Upon the Customer’s registration for the Internet Banking Service, the Bank will provide each Customer with unique customer identification code (the “Customer ID” or “User ID”) and a temporary password (Password”) which will allow the person to access the Customer’s Account information.
• Customer acknowledges that the User ID and the Password shall act as his/her authorized signature when using Internet Banking App.
• After the initial activation of customers, bank shall not contact the customers for their security details and we will not ask anyone else to do so on our behalf. If customers receive any such request then it is likely to be a fraudulent one and they must not supply their security details under any circumstance. They should report any such activity to us immediately via our Contact Centre or by visiting any of our AIBL Branches.
• The customer shall be responsible for all transfers, withdrawals, transactions and instructions initiated or originated by the use of the Customer’s Internet Banking ID & password.

Please observe the following guidelines to protect against fraud:

 

• Do not share/ give out your account information, User Name, or Password.
• Never leave your account information out in an open area (including your PC screen) where it could be accessible to others.
• Never send privileged account information (account number, password, etc.) via any public or general email system.
• Never leave your PC unattended while you are within the Online Services.
• Under no circumstances will an AIBL employee ever request your password via the internet or any other type of contact. Do not respond to such a request even if the individual claims to represent AIBL.
• In order to maintain secure communications and reduce fraud, you agree to protect the security of your numbers, codes, marks, signs, public keys or other means of identification. We reserve the right to block access to the Online Services to maintain or                     restore security to our web site and systems if we reasonably believe your credentials have been or may be obtained or are being used or may be used by an unauthorized person(s).

Frequent Account Monitoring by Customer

• Since Internet banking services provides major/ sensitive access (through web) and control over Account, such as Fund Transfer, bills payment etc. to Customer/ Account holder, it is under the responsibility of the customer to check account balance, statement frequently for any unexpected activities or anomalies.
• Customer shall report any unauthorized (attempt to) access and suspicious Transactions or Activities happened in the Account immediately to Bank for necessary action.
• Check carefully all the message/ notification sent from the Bank regarding any changes in the Customer profile or any kind of Transaction in the Account;
• Customer must take all reasonable steps to ensure that he/she safeguards his/her Internet Banking PIN, App Password, mobile phone recording of Identified Mobile Phone Number, Internet Banking Password and Bill Payment Subscriber ID at all times, whenever possible.
• Customer must not allow anyone else to operate the Services on his/her behalf.
• Customer must comply with any other requirements designed to protect the security of his/her use of the Services which are notified by the Bank to him/her in any other way.

Customer Authorizations and Instructions

• The Customer irrevocably authorizes the Bank:
• To act on all instructions given or apparently given through the Bank’s website access to Account in the name of the Customer,
• To debit or credit the appropriate Account accordingly without taking any further steps to authenticate the instruction.
• If the Customer gives instructions contrary to these Internet Banking Terms or otherwise, the Bank may at its discretion without advance notice to the Customer and without affecting the other rights of the Bank:
• Refuse those instructions,
• Reverse bill payments or inter-Account transfers made on those instructions,
• Require written confirmation from the Customer of a particular instruction, and
• Suspend or stop the Account for any period of time. However, if the Customer asks the Bank to reverse the instruction after the Customer has given it the Bank may at its discretion try to do so to the extent that this is possible under the rules and practices of the banking system. The Customer agrees that the Customer will be responsible for any costs the Bank incurs as a result.
• If the Bank comes to believe that an instruction may not have been properly authorized by the Customer, the Bank shall be entitled, after making reasonable efforts to check whether it was properly authorized, to take steps to reverse any action taken on the basis of that instruction without notifying the Customer. The Bank shall not be responsible for any loss to the Customer that results from such a reversal.

ON-LINE FUND TRANSFER

• Customer shall be solely responsible for all financial transactions via AIBL Internet Banking. Fund Transfers can be made from your account to another account held with AIBL. Fund Transfers can be initiated for a bank account maintained with other banks with the help of BEFTN. Therefore, Bangladesh Bank rules & regulations for BEFTN are applicable (please read the Terms and Conditions regarding this from the Bangladesh Bank website).
• For Fund Transfers to accounts maintained with other Banks, AIBL will send the fund transfer request through BEFTN, RTGS and NPSB. The time taken to process the transfer will depend on the beneficiary bank.
• Customers are fully responsible for putting in the correct account number and transaction amount for the fund transfer request. AIBL will not be liable for any erroneous transactions arising out of or relating to you, the User, entering wrong account numbers and/or amounts. If a customer thinks that payment was mistakenly made to a wrong account or if he/she paid an improper amount the customer needs to contact the receiver bank.
• Maximum amount of transaction limit is subject to change from time to time at AIBL’s sole discretion.
• For transactions made after working hours or on public/bank holidays, value date will be the next working day.
• No transaction is allowed from a non-convertible taka account to a convertible account through Internet Banking portal. Transactions from Foreign Currency Accounts are also not allowed.

UTILITY BILL PAYMENT SERVICE
Electronic Utility Bill Payment Service is only available to Customers of the Bank who are already Customers of the Bank’s Internet Banking Service, and shall cover all the utility bill payments of different Billers with which the Bank has agreement in writing. Each Biller will provide each subscriber availing Electronic Utility Bill Payment Service with a unique subscriber identification number (“Bill Payment Subscriber ID”).

 

Mobile Top-up/ Recharge Service, BTRC rules will be applicable in case of mobile recharge through   Internet Banking service. CREDIT CARD BILL PAYMENT SERVICE
Now, you can pay your Credit Card (Visa/ Master Card etc.) bill through AIBL Internet Banking    service, instantly at home or from anywhere. You can pay bill of any Credit Card issued by the commercial bank, operating in Bangladesh having necessary arrangement with AIBL for the same.

• The Customer, through the Bank’s Internet Banking website/ app shall issue instructions to the Bank for payment of an amount to the Biller’s account against the Customer’s Credit Card bill by debiting designated Customer Account at his/her own risk and responsibility. After satisfactory verification and transmission of such instructions for payment, the Customer will be issued a unique confirmation reference number (the “Confirmation”) visible on the computer/phone/tab screen. A printed copy of the page containing the unique confirmation reference number will be accepted by the Biller as payment against the Customer’s Credit Card bill, subject to subsequent confirmation from the Bank.
• Payment instructions initiated through Internet Banking against insufficient or unavailable funds in the Account of the Customer and which are not covered by a prior overdraft agreement with the Bank, shall not be processed. There is no obligation on the part of AIBL to notify you in case a payment does not go through either due to insufficient funds or for any other reason.
• Credit Card bill payment can be made from your account for the Card issued by AIBL. Bill payment can be initiated for a Credit Card Issued by other banks with the help of BEFTN, RTGS and NPSB. Therefore, Bangladesh Bank rules & regulations for BEFTN, RTGS and NPSB are applicable.
• The Bank will not be responsible for disconnection (from AIBL or Card Issuer Bank) of the concerned Credit Card bill payment service.
• In cases of failure or unsuccessful transactions, a dual balance issue will be resolved according to the prevailing procedure of AIBL, in case of other Bank to their respective procedure.
• If a customer thinks that payment was mistakenly made to a wrong Card or if he/she paid an improper amount the customer needs to contact his Card issuing bank.
• In case of emergency, AIBL Internet Banking Service customer service representatives can take note only the last 4 digits of the card number in the ticketing system or anywhere else such as in email or on paper during the discussion. However, the customer needs to be aware NOT to disclose the full card number intentionally/ unintentionally.

TERMS AND CONDTIONS (2 FACTOR AUTHENTICATION-2FA)
Each customer is jointly and severally liable for all transactions initiated through Internet Banking service, including overdrafts, even if the Customer did not participate in a transaction, which resulted in an overdraft.

• Customer will ensure due diligence in terms of safe keeping of the 2 FA key – Hardware or Software or SMS. Key number or OTP or secured PIN will not be shared with any person to avoid any fraudulent attempts.
• The Customer acknowledges that the software underlying the 2FA key as well as other Internet related software which is required for accessing Internet Banking is the legal property of the respective vendors or AIBL as the case may be.

  Customer’s Undertakings and Liabilities

• Customer undertakes to use the Services subject to the Bank’s stated process.
• After the Customer’s Enrollment for any of the Services, he/she shall be deemed to have accepted and be bound by terms and conditions of the relevant Services.

• Customer undertakes that the Bank has the right to use his/her personal information and account information, and the Bank will make efforts to ensure the information confidential in the Bank unless:

• To provide related information to authorized organizations according to the laws.
• Customer acknowledges that it is his/her responsibility to monitor the Account activities frequently as part prohibiting fraud or unauthorized access and report immediately to Bank for any inconsistencies.
• Customer must compensate the Bank for any loss the Bank suffers as a result of his/her breaking any of the terms and conditions for: Banking Internet Banking Service and App; and these Common Terms and Conditions.
• This Agreement is subject to the provisions of all applicable operating circulars of Bangladesh Bank, the Bank and any other applicable provisions or Laws of the land including Anti Money Laundering Act, 2012. This Agreement may be amended at any time by AIBL and the revised information will be made available at any AIBL office and will be published on AIBL website within reasonable time.

The Bank’s Liabilities

• In any event, the Bank will not be liable for any loss or damage to you if any of the Services or any feature or functionality of any of the Services is not available to you, including any direct, indirect, consequential or special loss.
• Examples of circumstances in which the Bank will NOT be liable to you for any loss or damage resulting from the use of the Services include (but are not limited to):
  • Acting on an instruction which has been validly authenticated as coming from you but which in fact may have been given by somebody else through the fraudulent use of your Identified Mobile Phone Number, IMEI number, AIBL App Password and Bill Payment Subscriber ID; or
  • Any misuse of your aforesaid equipment and/or systems by you or anyone else; or
  • Any access to information about your account(s) which is obtained by a third party;

• In the event that you suffer any loss or damage as a result of using the Services, the bank shall only be liable for direct loss or damage which, in the ordinary course of events, might reasonably be expected to result from the circumstances in question and only if such loss or damage is proven, beyond reasonable doubt, to have been caused by the Bank’s gross negligence or willful default.

Furthermore, under no circumstances whatsoever will the total liability of the Bank in connection with any of the Services exceed the fees/charges actually received by the Bank from you in the preceding six months period.

Reporting Unauthorized Transaction and Error Resolution

• If you suspect that unauthorized transactions are being made from your Account, you should change the AIBL Internet Banking Password immediately and notify the Bank.
• If you find any periodic statement to be incorrect or want more information about a transaction or have reason to believe that the Bank has executed your instructions incorrectly, you should contact the Bank Contact Center immediately/ Instantly at 16434 (From Mobile), 09611016434 (Any Local/ Abroad) or in writing within five (5) business days upon receiving your statement. If you disclose or suspect that your Internet Banking Password or any part of it is known to someone else, you must immediately change it personally through the Services.
• Should any unauthorized transaction take place we shall carry out an investigation and notify you the result of the same within ten (10) business days upon receipt of the notification and will correct the error (if any) promptly. If the Bank needs more time to investigate, we will inform you accordingly and this may take up to ninety (90) working days.

  Availability of Services and Disruption

• You hereby acknowledge that the provision of the AIBL Internet Banking Services and Internet Banking App access to the accounts is dependent upon the continued availability of communication, processing, function and other facilities of the applicable systems, and the Bank cannot warrant such availability at all times. The service can be interrupted due to several technical and/or other reasons. The Bank cannot always ensure access to its website. The Bank is entitled to suspend, disconnect or discontinue the provision of the Services or AIBL App access to the account with or without any prior notice in the App’s notification centers/website/mobile for the purpose of carrying out the maintenance, upgrades or other work. In the event the Bank suspends, disconnects or terminates the Services or AIBL App access to the account upon the occurrence of any event over which the Bank has no control, the Bank shall not be liable for any loss or damage caused to you as a result of such suspension, disconnection or termination.

• If for any reason beyond its control including but not limited to system error, network problem, strikes, labor disputes, accidents, governments requisition, restrictions or regulations on travel, hospital operation, political disturbances, acts of war, acts of God, which may hamper to provide regular and normal service and unable to perform its obligations under this agreement that case AIBL shall not be responsible.

   

Anti-money Laundering

• You hereby agree and confirm that you will not use the Internet Banking App service for money laundering or any other illegal, unlawful purpose.
• All transaction through AIBL Internet Banking platform must comply with Anti Money Laundering (AML) Act 2012 and Bangladesh Electronic Funds Transfer Network (BEFTN) operating rules 2010.

  Exclusion of Liability

• Except as provided herein, the Bank shall not be liable to the Customer or any other person for any claim, loss or damage arising directly or indirectly from the Internet Banking Services to the Account or from the unauthorized use, interruption, unavailability or transmission of virus, failure to carry out instruction at the right time or any incorrectness, misstatements or omitted information or mistakes in utility bill payment or inter-account transfer or errors, deletion or failure that occurs as a result of any malfunction of the computer, software or system of the Biller or transaction reserved under these Internet Banking Service/ App Bill Payment Terms, or breach of confidentiality arising directly or indirectly from any other causes, expense or damages, including but not limited to loss of anticipated profit or other economic loss in connection with the Electronic Utility Bill Payment Service or website access (Internet Banking) and App access to the Account.
• The Bank shall be in no way responsible for any excess payment or partial payment made by the Customer while paying through the Internet Banking Service. It is the discretion of the Customer and he/she shall be solely responsible for any consequences as per the contract between the Biller and the Customer. The Bank assumes no responsibility on behalf of the Biller.
• It is the responsibility of the Customer to type the correct payee name, address, and amount and account number. The Bank shall not be responsible if the Customer makes any mistake by selecting the incorrect payee, provides an incorrect address or account number, or any other error or omission.

Service Charges or Fees
Once you are an enrolled user of the Internet Banking Services, you may be charged the applicable monthly/ yearly fee and/or usage fee whether or not you use the services. You authorize us to automatically deduct all applicable charges and fees from your primary eligible checking account you have with us.

Termination

• The Bank may, at any time, without giving prior notice or reason, suspend or terminate all or any of the AIBL App Services or their use. The Bank is not liable to you for any loss resulting from the action of the Bank.
• You can terminate the Services by visiting any branch of the Bank and on submission of a written termination letter/instruction.

     

Amendments
AIBL shall have the absolute discretion to amend or supplement any of the Terms at any time and without prior notice to the customer. Such change to the terms shall be communicated to the Customer post facto basis. Any revision and/or addition to these terms and conditions shall take effect subject to the Bank giving reasonable notice to the Customer which may be given by publishing or posting it on its website or by display, advertisement or other means as the Bank considers proper, and shall be binding on the Customer if the Customer continues to maintain or use the Services on or after the effective date of variation. By using any (new/ existing) services, related to Internet Banking, as may be introduced by AIBL, the Customer shall be deemed to have accepted the changed terms and conditions.

Questions About This Privacy Policy:
If you have any other queries concerning your Information, please contact our Call Centre or e-mail us, at the contact number and address as specified.
Address: Head Office, Al-Arafah Tower, 63, Purana Paltan, Dhaka-1000.
Call Centre Number: 16434 (local) or +8809611016434 (local or abroad)
Email: info@aibl.com.bd or ibs@aibl.com.bd
Website:  www.aibl.com.bd
www.al-arafahbank.com